At First Midwest, the health and safety of our clients, colleagues and communities are our top priority. This site will provide clients with important updates about First Midwest and any actions we are taking related to the coronavirus.

Branch Locations – Modified Branch Hours

3/27/20

With the increased importance of social distancing and recent stay-at-home orders issued, we have adjusted our branch drive-up hours. Starting Monday, March 30, 2020, new drive-up hours of operation will now be:

  • Monday – Friday 9:30am to 4pm
  • Saturday 9am to 12pm

If you need to speak with a banker in person, please schedule an appointment. Additionally, please continue to utilize the First Midwest tools and resources available for self-service banking and 24/7 account access through our online, mobile and voice banking services. Our Customer Care team (800.322.3623) will continue to be available during their normal business hours of Monday - Friday 7am - 7pm, Saturday 8am - 5pm and Sunday 9am - 2pm. 

Meeting Your Financial Needs

3/20/20

These are challenging times that are filled with uncertainties, and some of you may need financial services support in ways you may have not needed in the past. We are offering several programs and products designed to meet your unique needs, and we are here to help.

For Consumers: 

  • Consumer/Mortgage Payment Deferral Programs – If you find yourself facing financial difficulties due to sickness or workplace closures as a result of COVID-19, we have multiple payment deferral programs for homeowners and consumers, with no credit bureau impact.
  • Removal of Late Fees – Through June 30, we will suspend late fees for consumer loan payments. We will continue to monitor this program and its ability to meet your financial needs.
  • Wide Financial Network and Resources – We understand the way some of you interact with us has changed as a result of COVID-19. We have a broad network of ATM locations that are widely available, as well as online banking, mobile banking, and direct banker representatives (800.322.3623) who are here to help. In addition, we are waiving certain fees to help:
    • Certificate of deposit early withdraw fees will be suspended for emergency needs through June 30, 2020 to allow you to access funds if needed
    • Stop payment fees will be suspended through June 30, 2020
    • Overdraft fee relief options will be available through June 30, 2020
  • Foreclosure Program – Through June 30, 2020, we will suspend initiating any new foreclosure actions specific to residential properties unless required by federal or government agencies.
  • Repossession Program – Through June 30, 2020, we will not initiate any new repossession associated with consumer installment loans. We have payment programs we can offer if you are having difficulty making your auto loan payments.
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For Small Businesses: 
  • Small Business Payment Deferral – If you are experiencing hardship as a result of family sickness or workplace closure, we will offer payment deferral programs for up to 90 days with no credit bureau impact.
  • Stop Payment Fees – We will suspend stop payment fees through June 30, 2020.
  • Late Fees – We will suspend late fees on loans through June 30, 2020.

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For Commercial Clients: 

  • Here to help – We realize our commercial clients will have a wide range of financial needs based on their individual circumstances. Please contact your Relationship Manager to discuss how we can help.
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Please know that you are in great hands. Your money is secure, and our bankers, branches and customer service teams are committed to help. For more details, please contact your First Midwest Representative, schedule an appointment on our website or call our Customer Care Center at 800.322.3623.

Branch Locations Moving to Drive-Up-Only Services

3/18/20

As the need for social distancing increases due to COVID-19 (coronavirus) outbreak, we are continuing to take steps to prioritize the health and safety of our clients and colleagues. As such, we have made the decision to temporarily suspend lobby access at our branch locations starting Thursday, March 19, 2020.

Our drive-up services will remain open at most locations. We can also assist clients in the lobby by appointment only. Clients wishing to request an appointment can click on the link below. A list and status of our locations can be found here.

We encourage you to utilize the available First Midwest tools and resources for self-service banking and 24/7 account access through our mobile, online and voice banking services. Through these channels, you can check balances, transfer funds, deposit checks or find the nearest ATM. If you are not enrolled in online or mobile banking and you need assistance with the process, please visit our website or contact First Midwest’s Customer Care Center at 800.322.3623

Thank you for your understanding over the next few weeks as we adapt to a quickly changing environment. Your confidence and trust are important to us. As one of the largest independent banks in Chicago, we remain committed to our mission of being our clients’ most trusted financial partner. Our bank is well-capitalized, with ample liquidity to meet your needs and the needs of the communities we serve.

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Fraud Prevention

We would like to take this opportunity to remind you of the growing number of fraud-related schemes associated with coronavirus. Please be vigilant and verify the legitimacy of any organization or individual who is asking you to provide them with sensitive data, personally identifiable information and/or money. Beware that criminals use email, websites, phone calls, text messages and even fax messages for their scams. If we reach out to you, we will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information. You can read more about how to protect yourself by visiting the Federal Trade Commission’s website.

Preventative Measures

First Midwest has taken several precautionary steps to protect the health and wellbeing of our clients, our colleagues and our communities, as well as to continue to provide the high-quality service you have come to expect from us. We have an existing, tested business continuity plan and framework to ensure our operations can continue to run effectively. We also have established restrictions for our own colleagues on business travel and events and have revised guidelines in place for remote work options and virtual meetings. We are communicating often with our colleagues to keep them informed of the latest developments. As always, our plans and actions will be rooted in our mission and values as we strive to do the right thing for our colleagues, clients and communities.

Thank you for your business and your continued loyalty—your confidence and trust are important to us. We look forward to continuing to serve you.

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