Consumer Online and Mobile Banking

First Midwest Bank’s Online Banking system offers many of the features and functionalities that you’ve enjoyed with NorStates Bank’s Online Banking, making the transition easy and convenient. Some additional features of First Midwest Bank’s Online Banking include:

  • Account Alerts - including information regarding debit card purchases, account balances, and other security alerts.
  • External Transfers - $2,500 for a single item, $7,500 daily, and $10,000 monthly.
  • Financial Center Dashboard Access - providing maximum control over your accounts. 

We have prepared a short video to help you get up and running with Online Banking.

 

   

  • Online Banking

    Your current NorStates Bank Access ID and Password will remain the same. Your Access ID will become your First Midwest Bank User ID.

    Upon your first login:

    • You must agree to the Terms and Conditions that will apply to use the service.
    • You will be asked to verify your identity by selecting one of two methods.
      1. Receive a single-use code by phone call or SMS message to a phone number on file.
      2. Answer a series of security questions sourced from public information.  

    NorStates Bank’s Online Banking will not be updated after 6:00pm CST on 12/7/18. You will have view-only access until 8:00am CST on 12/10/18.

    If you need further assistance, call First Midwest Bank’s Online Banking and Mobile Support at 877.203.6724.

    Please refer to the separate Important Dates Schedule for the NorStates Bank’s Online Banking access availability.
    • Transaction Visibility

      • While scheduled, pending, and posted transactions will not be categorized with a color-coded icon, you will see transactions in a pending status.
      • First Midwest Bank’s Online Banking does not post checks that are being presented against your account during the current business day, with the exception of items presented at the teller line. Any checks presented against your account, on any given business day, will post during nightly processing and will be displayed in your account history the next business morning.
      • Images of deposit tickets with corresponding items will not be available.
    • Internal Transfers

      • Scheduled internal transfers for deposit accounts and loan payments will transition to First Midwest Bank after 12/10/18.
      • Please note, scheduled transfers previously set up in NorStates Bank’s Online Banking will not be viewable within the “Pay & Transfer” tab in First Midwest Bank’s Online Banking, but will remain active after 12/10/18. If you require a change to your scheduled transfer, please contact First Midwest Bank Customer Care at 800.322.3623.
      • Most accounts allow immediate use of internal transfers. For student accounts, custodial accounts, DBAs, loans, CDs, and minor accounts, please call First Midwest Bank Customer Care at 800.322.3623 to set up internal transfers. Internal transfers are not permitted on trust accounts, IRAs, and representative payees.
      • Cutoff time for internal transfers is 8:00pm CST during business days.
    • Bill Pay

      • Bill payees and recurring bill payments will automatically be converted from NorStates Bank to First Midwest Bank and will continue to be paid as scheduled. You will see those payments in your bill payment history by 12/14/18.
      • Your bill payments will function differently at First Midwest Bank. Funds will be withdrawn 48 hours prior to the payment “Send On” date you choose in Online Banking. Your “Send On” date will be based on the biller’s method of accepting payment and the time it takes to get the payment to the biller.
      • If you established NorStates Bank as a payee to make your loan payment, it will automatically be converted to a First Midwest Bank payee after 12/10/18.
    • eBills

      • Prior to 8:00am CST on 12/7/18, you must remove your eBills from NorStates Bank’s Online Banking, as they will not be converted. If you do not remove your eBills from NorStates Bank’s Online Banking by that time, you will not be able to set up eBills on First Midwest Bank’s Online Banking until 12/17/18.
      • As of 12/10/18, you can set up new eBills on First Midwest Bank’s Online Banking.
    • eStatements and eNotices

      • We will convert your NorStates Bank eStatements as of 6:00pm CST on 12/7/18, but they will not be available to view until 2/1/19. If you wish to save your NorStates Bank eStatements, download and save them prior to 6:00pm CST on 12/7/18. If you need assistance obtaining a NorStates Bank check image after 12/10/18, please call First Midwest Bank Customer Care at 800.322.3623. After 12/10/18, you will be able to view your First Midwest Bank eStatements within First Midwest Bank’s Online Banking.
      • If you currently receive eStatements, you will continue to receive them. However, images of your checks will not be included within the eStatement. Images will be available through First Midwest Bank’s Online Banking.
      • If you currently receive eNotices, you will receive the following eNotices, if they apply to your accounts:
        • Stop Payment Notice
        • Dormant Notice
        • Confirmation of Transaction
        • Certificate of Deposit Maturity Notice
        • No Signature on File Notice
        • Overdraft Notice
        • Transfer Notice (deposit-related only) 
         

      After 12/10/18, log in to First Midwest’s Online Banking to enroll additional accounts for eStatements and eNotices.

    • Popmoney®

      This person-to-person payment service will no longer be available after 6:00pm CST on 12/7/18. First Midwest Bank does not currently offer this service.
  • Mobile Banking

    First Midwest Bank’s widely-adopted Mobile Banking app is available for iPhone®, AndroidTM, Amazon Kindle® and iPad® devices. Some of the benefits include:

    • The ability to view account information, make transfers, pay bills, and deposit checks.
    • The ability to view existing bill payments and create new bill payments for existing billers.
    • A daily mobile check deposit limit of $5,000.

    Since First Midwest Bank’s Mobile Banking requires enrollment in First Midwest Bank’s Online Banking, you must first go to Online Banking to validate your login credentials. You can then use your current Online Banking Access ID and Password to log in. You will have two ways to access your account information from your mobile device:

    • The First Midwest Bank Mobile Banking app (see download instructions below) or;
    • Visit FirstMidwest.com from your mobile device and select “Consumer Sign On”.

    NorStates Bank’s Mobile Banking app will not be updated after 6:00pm CST on 12/7/18. You will have view-only access until 8:00am CST on 12/10/18.

    • Download the First Midwest Bank Mobile Banking app.
    • Search First Midwest Bank at the Apple AppStore® or Google PlayTM Store, or
    • Text “Mobile” to 57759 and we’ll send you a link to get you started.
    • Use your current NorStates Bank Access ID and Password to access First Midwest Bank’s Mobile Banking.
    • On 12/10/18, please delete your NorStates Bank Mobile Banking app to avoid confusion.

    CardValet® will no longer be available for NorStates Bank Debit Card holders after 6:00pm CST on 12/5/18. First Midwest Bank does offer transactional alerts that can be setup through First Midwest Bank’s Online Banking. Please contact First Midwest Bank Customer Care at 800.322.3623 if you plan on traveling during the transition.

    You can deposit checks remotely through the mobile app. The cutoff time for remote deposits is 5:00pm CST. Deposits are not available immediately. Your deposit receipt will be sent by email. Deposits will be viewable in the “Recent” tab on the app. Upon approval, another email will be sent and you will see the deposit in recent transaction history, on the next banking day. Please refer to the Funds Availability Policy in the Change in Terms Notification beginning on page 22.

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    Important Dates

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